Cricket Wireless Privacy Policy

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Application of Policy

Application of Policy

Effective: January 1, 2023 Previous Version

Your information and your privacy are important – to you and to us. This policy explains how we use your information and how we keep it safe. Importantly, it explains the choices you can make at any time about how your information is used. Below links can be used to go directly to the different policy sections.
 

• When this Policy Applies
• The Information we Collect
• How We Collect Information
• How We Use your Information
• How We Share your Information
• Your Privacy Choices & Controls
• Security
• Other Privacy Information
  
  When this Policy Applies
  This Cricket Wireless Privacy Policy (“Policy”) covers the information generated when you use or subscribe to Cricket Wireless products, services, apps, websites or networks to which this Policy is linked. In the Policy, we call them “Products or Services” for short. They include voice, data, mobile broadband and other products, services, and apps.
  
  This Policy applies to you and anyone who uses our Products or Services under your account, except where we identify that separate Cricket or affiliate privacy policies or terms, and conditions apply.  You are responsible for making sure all users under your account understand and agree to this Policy.  
  
  Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:

• Some of our affiliates – such as AT&T companies – have their own privacy policies that apply to data they collect from products, services, and apps they provide.  Any data collected subject to this Policy that is shared with those affiliates will still be treated consistent with this Policy.
• Some areas both inside and outside of the United States - for example California and the European Union - require us to adopt different policy terms and commitments in accordance with local laws.
• In certain cases, when you’re using your Cricket Products or Services, other companies may be collecting information, so your information may be covered by this Policy and other privacy policies at the same time. Here are some examples: if you purchase one of our Products or Services from a retailer; if you use our services to connect to a social networking service or another company’s Wi-Fi network; or if you provide your information to another company through a co-branded website, app or service controlled by the other company. In those cases, any information you provide to those companies may be subject to just their policy, or subject to both their policy and ours.
• If you are a Cricket business customer, we may have written Product or Service agreements that contain specific provisions about confidentiality, security or handling of information. When one of those agreements differs from or conflicts with this Policy, the terms of those agreements will apply instead. In all other instances, the terms of this Policy apply.

• Account information includes things like contact and payment information, service-related details and history and similar information, including Customer Proprietary Network Information. It also includes technical, equipment and usage information that relate to the services, products, websites, and networks we provide you. 
• Web browsing and app information includes things like the websites you visit or mobile apps you use, on or off our network.  It includes internet protocol addresses and URLs, pixels, cookies and similar technologies, and identifiers such as advertising IDs and device IDs. It can also include information about the time you spend on websites or apps, the links or advertisements you see, search terms you enter, items identified in your online shopping carts and other similar information.
• Equipment Information includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software or use.
• Network performance and usage information includes information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing.
• Location information includes your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites. 

• You give it to us when you make a purchase, set up an account or otherwise directly communicate with us.
• We automatically get it when you use, or your device uses, our Products or Services. For example, we use network tools to collect information like call and text records and the web browsing information we describe in this Policy.
• We get it from outside sources like credit information, marketing mailing lists and commercially available geographic and demographic information, along with other available information, such as public posts to social networking sites. 

• Providing our Products and Services.
• Contacting you.
• Improving your experience and protecting the Products and Services we offer. This includes things like customer care, network security, verifying or authenticating your identity, detecting and preventing fraud, billing, authorizing transactions and the development of future Products and Services. 
• Helping us plan, deploy, improve, protect, and defend our network infrastructure, protecting our property and legal rights, and for other lawful purposes.
• Understanding the Products, Services and offers that you, and other Cricket customers with whom you call and text and interact, might enjoy the most.  We do not use the content of your texts, emails, or calls for marketing or advertising.
• Creating engaging and customized experiences and offering new or improved Products and Services or offers. This is based on things like the information we’ve collected and our research, development, and analysis.
• Designing and delivering advertising and marketing campaigns to you and others and measuring their effectiveness.  See Your Privacy Choices and Controls for more information about how your information is used for advertising and marketing programs and your choices and controls for such use.
• Delivering or customizing products and the content you see, including advertisements, articles, videos, and marketing materials.
• Creating aggregate business and marketing insights, and helping companies develop aggregate insights (for instance, to market or improve Products and Services). We aggregate the data before we share it, which means that we group the information so that it does not identify you personally, and we require anyone who receives this data to agree they will only use it for aggregate insights, won’t attempt to identify any person or device using this information, and will handle it in a secure manner, consistent with this Policy.
• For security purposes, including preventing and investigating illegal activities and violations of our Terms, Use Policies and other service conditions or restrictions.

• We share it with your permission.
• We share it across affiliate companies.
• We share it with non-affiliate companies or entities as explained in this Policy. For more details about how your information may be shared for advertising and marketing see Your Privacy Choices and Controls.

• Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits.  You can find out more about this in our Transparency Report.
• Detecting and preventing fraud.
• Providing or obtaining payment for your service.
• Routing your calls or other communications.
• Ensuring network operations and security.
• Notifying, responding, or providing information (including location) to a responsible governmental entity in emergency circumstances such as immediate danger of death or serious physical injury.
• Alerting the National Center for Missing and Exploited Children to information concerning child pornography of which we become aware through the provision of our services. 
• Enforcing our legal rights, protecting our network and property, or defending against legal claims.

• Providing name and number information for wireless caller ID and related services. This means a person receiving a call can see the name and number of the caller.

• Email: To opt-out of marketing emails,  you can click on Customer Choices and Controls - Email or click the unsubscribe link in the marketing emails.
• Text messages: Opt-out of Cricket marketing text messages about Cricket products and services (“Cricket Marketing Texts”) by replying "stop" to those messages. If you have opted-in to Cricket marketing text messages about third party products and services (“Third Party Marketing Texts”) and want to opt-out, you can reply “stop” to those messages as well or manage it in your online account at cricketwireless.com. You can also opt-out of these types of marketing messages at Customer Choices and Controls – Cricket Marketing Texts and/or Customer Choices and Controls – Third Party Marketing Texts. As required or allowed by law, even if you opt-out, we may continue to contact you with automated messages at the telephone number issued by us for service and non-marketing information about your service. For example, we may remind you about your plan features or we may need to let you know about a problem with your wireless service.
• Consumer telemarketing: Ask to be removed from our consumer telemarketing lists by sending an e-mail to privacypolicy@cricketwireless.com, or writing to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319. You also can ask the Cricket representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us. National Do Not Call Registry: The FTC maintains a National Do Not Call Registry at donotcall.gov, and some states in the United States may maintain their own Do Not Call Registry. Putting your number on these registries also may limit our telemarketing calls.
• Automated messages: In some cases, we will ask for your permission to send you automated calls or messages to your mobile phone. To opt-out of these calls or messages from us, go to Customer Choices and Controls. As required or allowed by law, even if you opt-out, we may continue to contact you with automated calls or messages at the telephone number issued by us for certain important informational messages about your service. For example, we may need to let you know about a problem with your wireless service.
• Postal mail: To limit postal mail solicitations, you can opt out at Customer Choices and Controls - Postal Mail. You’ll still receive legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.

• Use automated decision-making, such as artificial intelligence, for things like marketing and advertising.
• Use some types of your Sensitive Personal Information, like your ethnic or racial origin, for things like marketing and advertising, except as noted above.

• Customer Proprietary Network Information: You can opt-out or go to Customer Choices and Controls for more information about Customer Proprietary Network Information and your choices about our use of that information for marketing purposes.
• Identity Verification: We may share information with non-Cricket companies such as your bank to help protect your accounts from fraud, verify your identity and make sure you authorize certain transactions. We do not allow those non-Cricket companies to use your information for any other purpose than those services.  You are enrolled by default, but you can stop at any time.  Text “STOP” to 8010 to turn off Identity Verification or “RESUME” to restart.
• Cricket Call Defense:  Cricket Call Defense is enabled on your line if you have an HD Voice capable device.  This product helps to automatically block potential fraud calls and will notify you of suspected spam calls if you are in an HD Voice coverage area. You can opt-out of this service by logging into My Account online or the myCricket app to disable Cricket Call Defense in your settings.

• Visiting us at Do Not Sell or Share My Personal Data (cricketwireless.com) 
• Contacting us at 844-246-1628

• The categories and specific pieces of your Personal Information that we’ve collected.

• The categories of sources from which your Personal Information was collected.

• The purposes for collecting or selling your Personal Information.

• The categories of non-Cricket companies with whom we shared your Personal Information.

• The categories of Personal Information we’ve sold about you, the non-Cricket companies to whom we’ve sold that Personal Information, and the category or categories of Personal Information sold to each non-Cricket company.

• The categories of Personal Information that we’ve shared with service providers who provide services for us, like processing your bill; the categories of service providers to whom we’ve disclosed that Personal Information; and the category or categories of Personal Information disclosed to each service provider.

• The type of personal information collected;
• How long the personal information is needed to operate the business or provide our Products and Services; and
• Whether the business is subject to contractual or legal obligations – such as ongoing litigation, mandatory data retention laws or government orders to preserve data relevant to an investigation.

• Email us at privacypolicy@cricketwireless.com .
• Write to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319.

For questions not related to privacy Contact our Customer Service team. You also can access your online account for additional service options.

If you are not satisfied with our resolution of any dispute, including with respect to privacy or data-use concerns, please review a description of our dispute resolution procedures at https://www.cricketwireless.com/legal-info/dispute-resolution-by-binding-arbitration.html. 

You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, using an online form, or by calling toll-free 877.FTC.HELP ((877) 382.4357; TTY: (866) 653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.

Biometric Information Privacy Notice

In addition to the information provided in the Cricket Privacy Policy, we want to help you better understand how Cricket treats Biometric Information. Biometric information is a unique biological pattern or characteristic or other unique physical or digital representation of biometric data, like a fingerprint, voiceprint, or scan of face geometry, that is used to identify a specific individual. We may use Biometric Information for purposes that include verifying or authenticating your identity, detecting, and preventing fraud and safety or other security purposes. Cricket will only retain Biometric Information until the initial purpose for collecting it has been satisfied or within three years of the individual’s last interaction with Cricket, whichever occurs first, unless legally required to keep it for a different period.

If you have a question about how this notice applies, contact privacypolicy@cricketwireless.com.